In order to guarantee our best possible service to you, Hengstler has introduced a new and improved RMA- Process effective from March 2015. Before shipping your repair to Hengstler, please announce it by using our "RMA Request" template.
We kindly ask you to fill in all fields in the form; those marked red are mandatory fields for RMA registration. Please fill out the template carefully to ensure that your RMA Request can be processed in a timely manner. Any missing information will cause delays on handling your request. If you do not have your Customer ID available, please do not hesitate to contact our Service (phone: +49 (7424) 89-239). For questions concerning the item number or serial number of the product you would like to register, please attend to the supplementary information for each product group in the right column.
We will then contact you as soon as possible by e-mail and inform you about the return of your product. A return label and a personalized RMA return number are part of this additional information. Please wait for this information before returning your product. Unfortunately, we cannot accept your return without the return label and the RMA number.
Non-economically viable repairs:
If the original price of a product was <100 €, an analysis and a repair are rejected for economically unacceptable reasons. This excludes warranty repairs.
Please do not send products for repair, for which you have paid less than 100 € and which are not warranty cases.
The inspection fee covers the time for an inspection of a product and is included as working time if a repair order is placed. It is accured when no repairs are carried out and are waived if a replacement order is placed.
Inspection fees can be requested from Customer Service.
We do not accept any charges for returns.