General Statement

Hengstler Statement Concerning Waste of Electrical and Electronic Equipment (WEEE)

Hengstler’s commitment to operating sustainably does not end at product purchase. We offer environmentally sound product take-back and recycling programs to business and consumer customers, respectively, in many countries around the world. These offerings are designed to satisfy specific customer and geographic needs while maximizing the reuse, recycling, and/or environmental disposal of replaced and end-of-life products, parts, and waste of electrical and electronic equipment (WEEE).

Hengstler’s Commitment

Hengstler is committed to a safe and healthy environment and strives to ensure compliance with WEEE legislation across the world. Hengstler and all products sold by Hengstler will comply with WEEE legislation by:

  • designing our equipment with consideration to future dismantling, recovery, reuse and recycling requirements; 
  • marking our products with the required symbols and informing users of their obligation to separate WEEE from general waste and dispose of it through provided recycling systems; 
  • reporting information as required by each legislation; 
  • facilitating the collection, recycling and disposal of WEEE from private households and other than private households (businesses) as defined by applicable regulations;
  • providing information to treatment centers according to the requirements defined by local regulations. 

Hengstler continues to work with WEEE consortia, recycling suppliers and our distributors / resellers to provide efficient processes for complying with WEEE obligations and we continue to refine those processes. Hengstler closely monitors developments regarding upcoming WEEE regulations and their transposition into national laws, as well as changes to existing WEEE and Ecodesign regulations, to ensure we continue meeting upcoming requirements by the date they become effective. 


The Waste Electrical and Electronic Equipment (WEEE) Directive is a European Community directive that became European Law in February 2003 and was then later replaced by a revised WEEE Directive (2012/19/EU) on 13 August 2012. Its aim is to reduce the amount of electrical and electronic products that end up in the waste stream. The directive sets collection, recovery, and recycling targets for different types of electrical goods sold in the European Union.
EU WEEE: Obligations for Buyers of Electrical and Electronic Equipment
As of 13 August 2005, in each EU member state where a WEEE scheme has been implemented, disposal of EEE waste other than in accordance with the scheme is prohibited. Generally, the schemes require collection and recycling of a broad range of EEE products, including printers, encoders and counters. Hengstler products (printers, cutters, counters and encoders) fall within the scope of the directive and the implemented member state regulations. All such Hengstler products that have reached end-of-life must not be disposed as general waste, but instead put into the collection and recycling system provided in the relevant jurisdiction. 
EU WEEE: Collection and Recycling of WEEE
Hengstler takes responsibility for the collection and recycling of WEEE where Hengstler is legally responsible for those obligations. In other countries, where the Business Partner is the legally responsible party, we expect the Hengstler Business Partner to take responsibility for all applicable obligations related to the importing and sale of Hengstler products including notification of authorities, reporting, showing registration numbers and/or visible fees on customer invoices, and collection and treatment of WEEE.



In order that the additional costs arising from the obligation to take back the equipment are not passed on to our product price, we would like to fulfil our obligation to dispose of old equipment in accordance with the following recycling scheme and thus continue to facilitate the smooth distribution of the products.

  • Hengstler GmbH shall bear the costs for the further processing, reprocessing, recycling and recovery of the equipment after delivery to a recycling partner facility.
  • Hengstler GmbH has outsourced this service to Remondis SE & Co. KG.
  • Hengstler GmbH pays the costs for data management and reporting to governmental authorities to prove compliance with all administrative requirements related to the WEEE directive.
  • In return, our customers undertake to pay for the collection of the old equipment and its transport to Hengstler GmbH. 
  • Our customers transfer to Hengstler GmbH all rights to further processing, reprocessing, recycling and environmentally sound disposal of the recycled product, free of charge and without future liabilities. The customer guarantees that he is the clear owner of the product and is authorized to return it. 
  • Hengstler GmbH and its recycling partner institution accepts no responsibility for products sent in by mistake and does not guarantee the proper return of these products to the customer. The customer shall bear all costs in connection with products sent in by mistake.
  • It is the responsibility of the customer to follow the instructions received. Hengstler GmbH cannot be held responsible in the event of non-compliance if the returned equipment is sent to other collection systems.




WEEE Return Form