Introduction of RMA process
Continuous improvement is our way of life. With this philosophy in mind we strive to provide our customers and partners with added value by improving and optimizing our processes.
We are proud to announce the introduction of our new RMA process (Return Merchandise Authorization Process) at Hengstler this March. Increased transparency of our service offers and optimized service are only a few of the additional benefits that will we provide to you as customer and partner with our new RMA process.
Effective from March 2015, you will find the category “Repair Request” as a selectable item on our website under “Service Support”. We kindly ask you to use the PDF form provided, if you wish to ship your product for repair to Hengstler. In this way, you can contribute to a fast and timely handling of your request. Please fill out all mandatory fields so that we can provide you with all necessary information around your RMA. As part of the new process we will inform you about the receipt of your product.
